STORE POLICIES

SHIPPING

  • ALL PACKAGES ARE SHIPPED USPS FIRST CLASS OR PRIORITY MAIL. PACKAGES OVER 15 OZ ARE AUTOMATICALLY SHIPPED PRIORITY MAIL.
  • VIDA LIFESTYLE IS NOT RESPONSIBLE FOR USPS TRACKING SYSTEM OR DELIVERY. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE THEY ARE RECEIVED BY USPS. 
  • IN-STOCK ITEMS HAVE A PROCESSING TIME OF 5 BUSINESS DAYS.
  • ALL PREORDERS HAVE THEIR OWN PROCESSING & SHIPPING TIMES. PLEASE LOOK OUT FOR THOSE WHEN WE LAUNCH A NEW COLLECTION.
  • ANY IN-STOCK ITEM THAT IS ORDERED WITH A PREORDER WILL SHIP ONCE THE PREORDER IS READY.

RETURNS

  • IN-STOCK YARN IS ELIGIBLE FOR RETURN WITHIN TWO WEEKS OF RECEIVING YOUR ORDER. YOUR YARN MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT. WE DO NOT ACCEPT RETURNS ON YARN THAT HAS BEEN WOUND.
  • THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS.
  • CANDLES, WOOL WASH, SOAP, BODY BUTTER & OTHER BEAUTY PRODUCTS ARE NOT ELIGIBLE FOR RETURN.
  • PREORDERS ARE NOT ELIGIBLE FOR RETURN.
  • PLEASE EMAIL HELLO@VIDALIFESTYLENY.COM TO START YOUR RETURN.

REFUNDS

  • WE WILL NOTIFY YOU ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN. IF THE RETURN IS APPROVED, YOU WILL BE REFUNDED IN THE FORM OF YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER THAT IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO POST THE REFUND.

DAMAGES & ISSUES

  • PLEASE INSPECT YOUR ORDER ONCE YOU RECEIVE IT AND EMAIL US IMMEDIATELY IF THE ITEM IS DAMAGED OR IF YOU RECEIVED THE WRONG ITEM. 

PREORDERS

  • THE MAJORITY OF OUR COLLECTIONS ARE PREORDERS. PREORDERS CAN HAVE LONG PROCESSING TIMES. PLEASE CHECK THE PROCESSING AND SHIPPING TIMES FOR EACH COLLECTION. IT WILL ALWAYS BE IN THE DESCRIPTION OF THE ITEM.
  • ONCE A PREORDER COLLECTION CLOSES, YOU WILL NOT BE ABLE TO PURCHASE THOSE COLORS AGAIN. PLEASE ORDER ENOUGH YARN FOR A PROJECT WHILE THE PREORDER IS OPEN.
  • WE DO NOT ALLOW CANCELLATIONS ON ANY PREORDER.
  • WE DO NOT ALLOW RETURNS ON ANY PREORDER.
  • ANY IN-STOCK ITEM THAT IS ORDERED WITH A PREORDER WILL SHIP ONCE THE PREORDER IS READY.

YARN CONCERNS

  • ALTHOUGH WE ARE VERY PRECISE IN OUR HAND-DYEING PROCESS, DUE TO THE NATURE OF HAND-DYEING COLOR CAN SHIFT SLIGHTLY FROM BATCH TO BATCH OR EVEN WITHIN A BATCH.
  • EACH BASE TAKES COLOR DIFFERENTLY. ALTHOUGH WE USE THE SAME RECIPE FROM BASE TO BASE, THE COLOR CAN SHIFT DEPENDING ON THE BASE IT IS ON.
  • ALTHOUGH WE CAREFULLY MATCH THE COLOR OF YARN IN PHOTOS TO THE YARN IN PERSON, EACH SCREEN SHOWS COLOR DIFFERENTLY.
  • LIGHT BLEEDING CAN OCCUR WITH HAND-DYED YARNS, ESPECIALLY IF THE COLOR IS VERY SATURATED. IT IS RECOMMENDED TO PREWASH YOUR YARN BEFORE STARTING YOUR PROJECT. IT IS HIGHLY RECOMMENDED TO DO THIS IF YOU ARE KNITTING COLOR WORK OR STRIPES! 
  • AT THIS TIME, WE DON'T HAVE A YARN WINDING SERVICE.