Shipping & Returns
We ship all orders USPS First Class Mail within the United States. First Class Mail will be delivered in 1-3 Business Days after it is processed and shipped out. We will send you a tracking number once order is processed.
At the moment, we are shipping within the U.S. and internationally ONLY by request. Please contact us if you are outside of the U.S. and would like to place an order. We will send you pricing.
Please return your order within 14 days of purchase. Items must be returned in its original condition and skein form with its original packaging. Items not in its original condition cannot be resold and will be returned to you. Refund will not be issued. The buyer is responsible for return shipping. Refunds will be processed using the method of payment that you have used.
Please contact us if you are planning on returning an order so we can prepare for it.
Please note that all preorders are DYED-TO-ORDER and are non-returnable, unless by chance it was sent to you damaged.